Casombie Casino Support: Contact Routes and Reply Times
+1 416 374 5377Malta MGA/B2C/467/2010
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Reach a Real Person About Any Casombie Casino Question

Chat, e-mail and phone are open around the clock, and a person answers within minutes on chat and phone.

Start Live Chat Malta-licensed, audited withdrawals
Paid today
776,300 C$
7,521 Players in the clearing
Licensed MGA/B2C/467/2010, operating 16 years under Malta regulatory standards
Average 28-minute payout processing, C$220M paid monthly to 348,000+ players
256-bit AES encryption securing all transactions and personal data
Need Help Now

Casombie Casino Support Channels

You never have to guess how long a reply takes.

Can Someone Help Me Now?
Within moments of signing in, chat connects you to a person who can check your account live. Typical wait for an agent is three minutes, day or night.
Open Chat
Before and After Your Reply
Longer questions suit e-mail at [email protected], where documents and screenshots can be attached. A reply normally arrives within eight hours.
Write Us
Voice Support
When a call is easier than typing, dial +1 416 374 5377 (ET). Lines stay open all day and all night, and two minutes is the usual wait for a person.
Call Now
Six Canada Details

Support Built for Players in Canada

Ten minutes with this table leaves you knowing exactly who takes your call, which body supervises the site and where to look for gambling help nearby.

How to Reach Us

Canadian phone line+1 416 374 5377
Support time zoneET
LanguagesEnglish, French, German, Finnish
Support e-mail[email protected]

Supervision

Supervisory authorityMalta Gaming Authority, MGA/B2C/467/2010

Gambling Help

Gambling helpResponsible Gambling Council, Gamblers Anonymous, Problem Gambling Institute of Ontario
Casombie Casino escalations

Casombie Casino Complaint Path

This block sets out what happens when the first reply does not fix your problem.

Before You Call, Put It in Writing
Write to [email protected] and describe what went wrong, with dates, amounts and any reference numbers you already hold. A written record lets the team trace your case without starting over.
Casombie Casino Keeps the Thread
Expect a first reply within eight hours, and read it fully before answering. Should the answer miss the point, reply on the same thread so the history stays in one place.
From Agent to Manager Review
Was the outcome still unclear after that exchange? Ask the agent to pass your file to a manager, who reviews the decision and the notes behind it.
Complaint to the Malta Gaming Authority
Once internal steps are exhausted, you may take the matter to the Malta Gaming Authority, the regulator named in our licence MGA/B2C/467/2010. Keep your correspondence, as the regulator will want the dates.
Wrong Queue

Department E-mail List

A minute here sends your message straight to the desk that owns it, with no forwarding in between.

Account

General support and everyday questions[email protected]
Document verification (KYC) checks[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints and formal disputes[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]

Fewer Messages, Faster Answers

Gathering these first shortens the exchange before it even begins.

  • Registered e-mail address and account number
  • Dates and amounts of any deposit
  • Payment method used for the transaction
  • Screenshots of the error or game screen
  • Reference number from a live chat
Seven times worth knowing

Straight Answers on Waiting Times

By the end you will know which channel answers soonest at your hour.

Live chat

Live chat hoursAvailable around the clock
Chat first reply3 minutes
Time zoneET

E-mail

E-mail address[email protected]
E-mail reply8 hours

Phone

Phone number+1 416 374 5377
Phone waiting2 minutes
Seven Short Answers

What Players Quietly Want to Know

For the moment a quick answer beats waiting in line for support.

trustWhat happens while my papers are checked?+
Once documents arrive, the check usually finishes within about thirteen hours. Until it clears, withdrawals stay on hold. Anything unclear on a photo adds time, so send clean copies first.
trustWhat happens when I write in another language?+
Typical answer comes back in whichever language you wrote in. English, French, German and Finnish are all covered by the team. An answer in any other language may take a little longer to arrange.
trustDo I need to say why I want my account closed?+
No reason is required, and no one will press you for one. Ask through live chat or e-mail and the team closes it, with any remaining balance returned first. Say the word if you also want a cooling-off period attached.
trustCan I take a reply I dislike further?+
Yes, though the first move is a fresh message to support asking for a second look. If that still leaves you unhappy, the complaint belongs with the Malta Gaming Authority, the body that issued the licence. Keep your earlier replies handy as a record.
trustDo I need to hand over my password for support?+
Never, and staff will not request it. Your registered email address alone is enough to locate the account. If entry is blocked, a reset link restores access without anyone reading the old password.
trustWhen will my data request be answered?+
Copy or deletion requests go to the privacy address and are handled within the period set by data rules. Expect a confirmation once the request is logged. Deletion can be limited where records must be kept under gambling law.
trustDo I need to check the licence myself?+
It helps, and the details are simple to confirm. Malta Gaming Authority issues the licence under MGA/B2C/467/2010, held by Casombie Casino Ltd. The same regulator hears complaints that support cannot resolve.
Six facts about the operator

Licensed in Malta, Playing in Canada

A listed company, a numbered licence and a Maltese address answer the usual doubt about who is behind the site.

Company

Legal nameCasombie Casino Ltd.
Company numberC-26250 (Malta)
AddressTower Road, Sliema

Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/467/2010

Written contact

Support e-mail[email protected]

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