Four controls, one account

Set your Casombie Casino limits before you play

Play only from 19+, and the deposit limits, session time reminders, self-exclusion options, reality checks and cooling-off periods in Casombie Casino accounts are there from day one.

Set a deposit limit

Licensed MGA/B2C/467/2010, operating 16 years under Malta regulatory standards

Quick facts

Few lines, firm ground

You will leave knowing the age rule, the licence, the register and whom to call.

Minimum age19+

LicenceMGA/B2C/467/2010, Malta Gaming Authority

National registerBetGuard (Ontario)

Helpline1-866-531-2600

Limits and exclusion[email protected]

Checking your options

Set the ceiling before your first hand

It removes the worry that a limit means asking permission from someone.

Deposit ceiling

Cap what you can add to the account in a chosen stretch of time. Switch it on at registration or whenever your budget changes, not after a loss.

Notification after a set stretch

A reminder appears once a stretch of play ends, so a long session does not slip past unnoticed. Switch it on at the start of any evening you plan to spend here.

Self-exclusion options

Blocks your access to the account for a term you choose, with no way to shorten it once active. Use it when you want a firm break, not a short pause.

How long have I been playing?

A summary of time spent, money in and money out appears at intervals you set. Switch it on when sessions tend to run longer than you intended.

A pause you choose

Places the account on hold for a set period, so you step away without closing it. Choose it when you need distance but want to keep your balance and history.

Quick path

Turning a number into a rule

Casombie Casino keeps limits inside your own account, so nothing has to be negotiated with anyone.

Find your profile menu

Sign in with your email address and open your profile, where the settings menu sits. Check that the right account is showing before you change anything.

Open the limits page

Look for the responsible gambling area inside settings, where your limit and exclusion tools live. Read the list once so you know what each one covers.

Picking the right control

Choose whether to cap deposits, cap losses or cap session time. Pick the one that answers your own concern rather than setting all three at random.

Does it show yet?

Save your choice, then reopen the page to confirm the figure appears. Note the day you set it, so you can review it calmly later.

Is play still fun for you?

Catching a habit early makes the change small: a deposit limit or a short cooling-off period is usually enough. Naming what you notice removes the guesswork and gives your next step a shape.

Read the list slowly and count only the lines that sound like your own week.

You play longer than you planned
Deposits follow each other in one evening
You check the balance between other tasks
You say less about play than before
Borrowing money becomes part of playing
You chase a lost deposit the same day
Play feels tense rather than restful

Help that stays private

Reach out and talk it through

After this block you will know which free, confidential service fits your situation and when it answers.

ConnexOntario

Trained staff answer day or night, every day of the year, to talk through your own play or a relative's. Calls are confidential and free, and one call can point you to the next step. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

This independent non-profit explains safer play, the signs of harm, self-exclusion and debt, and points players and families to the right local service. You can reach it through its own website. responsiblegambling.org

iGaming Ontario

The body running the regulated online market here also manages the province-wide exclusion tool, so players and relatives can ask how a break applies across all participating sites at once. igamingontario.ca

Match the length of your break to what you need

A short step back. Ask account support for a cooling-off period, which closes your play for a few hours or days and is the lightest of the three. Nothing changes permanently, and you can choose a shorter or longer term than you expect in the casino account.

A longer stretch away. Choose self-exclusion inside your account when you need months rather than hours away, and access stays closed for the term you pick. Setting a longer term gives you room to rebuild routines before you decide anything else.

Join BetGuard. BetGuard is run by iGaming Ontario and covers every regulated online gaming site in the province, with 6 months, 1 year, 5 years or a custom term. Apply online at betguard.ca from age 19, and the term cannot be shortened once active. betguard.ca

Stay in control

Answers on limits, pauses and stopping

By the end you will know how each control behaves and who to speak with.

Can I set my deposit limit from my phone in Canada?+

Yes. The mobile version of your Casombie Casino account opens the same settings screen as the desktop, so a deposit ceiling can be switched on there. Pick the amount before a session begins, not after money has gone.

How do I close my Casombie Casino player profile permanently?+

Write to [email protected] from your registered email address and ask for closure. Support confirms the request and your profile stops reopening for play. Choose this when the tools inside the account no longer feel like enough.

What does a cooling-off period change, and when can I play again?+

A cooling-off period parks the account for the stretch you choose, and nothing inside it is playable until that stretch runs out. Deposit limits and reality checks stay where you set them. Play returns by itself once the period ends.

Can I end a self-exclusion early if I change my mind?+

No. An exclusion holds for the whole period you selected, and the casino cannot shorten it on request. Plan the length as if you will live with it, because that is exactly how it works.

My brother plays too much; can ConnexOntario advise me as well?+

Yes. ConnexOntario answers calls from relatives and friends, not only from players. Their advisers talk through what you are seeing and point you to the Responsible Gambling Council for further guidance.